Privacy Policy

Business Name: Rajdhani Express

Contact Person: Basanta Thapa

Location: Canberra, ACT, Australia

Phone: 0452 298 790

Email: info.expressrajdhani@gmail.com

For any privacy-related questions or concerns, please contact Basanta Thapa using the details above.

Depending on how you interact with Rajdhani Express, we may collect:

• Your name
• Phone number
• Email address
• Delivery or event address, where applicable
• Catering and booking details
• Food orders and preferences
• Feedback, enquiries and complaints
• Information provided when entering promotions or competitions
• Information submitted through our website, online ordering platforms or social media

When you make a payment, your payment information may be processed by a third-party payment provider. Rajdhani Express does not intend to store full credit or debit card details.

We may use your personal information to:

• Process and fulfil food orders
• Manage catering and event bookings
• Respond to enquiries
• Process payments and provide receipts
• Provide customer service
• Handle complaints and feedback
• Improve our food and services
• Manage promotions and competitions
• Send promotional information where permitted
• Meet applicable legal, accounting, tax and business requirements

If you provide your contact details for marketing purposes, Rajdhani Express may send you information about:

• Special offers and discounts
• New menu items
• Food truck locations and events
• Catering services
• Competitions and promotions

You may unsubscribe from marketing communications at any time by contacting:

Rajdhani Express does not intend to sell or rent customer personal information to third parties for their own marketing purposes.

If you place an order through an online ordering or payment platform, your information may be processed by that platform.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Rajdhani Express does not intend to keep full credit or debit card numbers, security codes or other sensitive payment credentials.

Rajdhani Express may use third-party providers to operate our business, including:

• Online ordering platforms
• Payment processors
• Website and hosting providers
• Accounting software
• Booking and event platforms
• Email or SMS services
• Social media platforms

These providers may collect or process information under their own privacy policies.

Rajdhani Express may operate social media accounts and may receive information when customers interact with our pages, posts, advertisements or messages.

If you publicly post comments, photographs or other content relating to Rajdhani Express, that information may be visible to other people depending on the privacy settings of the relevant platform.

Rajdhani Express may take photographs or videos at markets, events, festivals and promotional activities for business and marketing purposes.

Where reasonably practicable, we will seek permission where required.

If you have concerns about a photograph or video featuring you, please contact:

We will consider reasonable requests regarding the use of photographs or videos.

Rajdhani Express takes reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Loss
• Unauthorised disclosure
• Unauthorised modification

Access to personal information will be limited to people who reasonably require it to perform business responsibilities.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where required to meet legal, accounting, tax or regulatory obligations.

When information is no longer required, we may securely delete, destroy or anonymise it.

You may contact Rajdhani Express to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Requests can be made by:

We may need to verify your identity before providing access to or changing personal information.

If you believe Rajdhani Express has not handled your personal information appropriately, please contact us first so we can investigate and attempt to resolve your concern.

Contact Person: Basanta Thapa

We will consider your complaint and aim to respond within a reasonable period.

Rajdhani Express is a small food truck business operating in Canberra, ACT.

Our privacy obligations may depend on the nature of our business, the information we collect and whether relevant Australian privacy laws apply to us.

Where applicable, Rajdhani Express will handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Rajdhani Express does not knowingly collect unnecessary personal information from children.

Where personal information relating to a child is required for a booking, event or other legitimate business purpose, we encourage the involvement of a parent or guardian.

Rajdhani Express may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version may be made available through our website, online ordering platform, QR menu or other customer-facing channels.

If you have questions, concerns or requests relating to this Privacy Policy, please contact: